Frequently Asked Questions (FAQ)
Orders and Delivery
1. How do I place an order on Lucozzio.com?
To place an order, follow these steps:
- Browse the site and add the desired products to your shopping cart.
- Click on the shopping cart and review the selected products.
- Complete the delivery and payment details.
- Finalize the order.
2. What delivery options are available?
We offer several delivery options, including standard and express delivery. Details and costs for each option will be displayed during the checkout process.
3. How long does it take to receive my order?
Delivery times vary depending on the location and availability of the products. Standard delivery can take between 3-7 business days, while express delivery can take between 1-3 business days.
4. Can I track my order?
Yes, after your order has been shipped, you will receive an email with tracking details. You can track your order using the link provided in the email.
5. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact our customer service team within 48 hours of receiving the delivery. We will take the necessary steps to replace the product or provide a refund.
My Account
1. How do I create an account on Lucozzio.com?
To create an account, click on “Register” in the upper right corner of the page and complete the registration form with the required information. After completing the form, you will receive a confirmation email.
2. How do I update my account information?
You can update your account information by accessing the “My Account” section after logging in. Here you can modify your delivery address, email address, and other personal details.
3. I forgot my password. How can I reset it?
If you forgot your password, click on “Forgot Password” on the login page and enter the email address associated with your account. You will receive an email with instructions on how to reset your password.
Returns and Refunds
1. How can I return a product?
To return a product, contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and detailed instructions. Make sure the product is in its original condition, unused, and in its original packaging.
2. Who covers the return shipping costs?
Return shipping costs are borne by the customer, except in cases where the products are defective or incorrectly delivered. In such cases, we will cover the return shipping costs.
3. How long does it take to process a refund?
Refunds will be processed within 14 business days of receiving and inspecting the returned products. The refunded amount will be credited to your account through the original payment method.
4. Can I cancel an order after it has been placed?
You can cancel an order before it is shipped by contacting our customer service team. If the order has already been shipped, you will need to follow our return policy to return the unwanted products.
Products and Stock
1. Are the products displayed on the site available in stock?
Most of the products displayed on the site are available in stock. In rare cases, some products may be temporarily unavailable. In such cases, we will inform you as soon as possible.
2. Can I pre-order products that are not yet available?
Yes, for certain products, you can place a pre-order. Details about availability and delivery times for pre-ordered products will be displayed on the product page.
3. Do you offer discounts for large orders?
For large orders, please contact our customer service team to discuss discount options and delivery terms.
Contact and Support
1. How can I contact customer support?
You can contact our customer support team by email at office@lucozzio.com or by phone at +353-1-829-3068. We are available Monday to Friday, from 9:00 AM to 6:00 PM.
2. Where can I find information about new products and special offers?
To stay updated on new products and special offers, we recommend subscribing to our newsletter. You can do this by entering your email address in the subscription section on the site.
Thank you for choosing Lucozzio Ceramics Ltd, and we hope these FAQs have been helpful. If you have any other questions, please do not hesitate to contact us!