Return and Refund Policy
At Lucozzio Ceramics Ltd, we are committed to providing you with high-quality products for interior design. If you are not completely satisfied with your purchase, we want to ensure that the return and refund process is as simple and efficient as possible. This policy details the conditions and procedures for returning products and obtaining refunds.
Company Information:
- Company Name: Lucozzio Ceramics Ltd
- Register No.: 7590882
- VAT Code: 4265564RH
- Address: 63 Glasnevin Downs, Dublin 9, Dublin, Ireland
Return Eligibility
1. Return Period
1.1 You have the right to return purchased products within 14 calendar days from the date of receipt. After this period, unfortunately, we cannot offer a refund or exchange.
2. Product Condition
2.1 To be eligible for return, products must be in their original condition, unused, and in the original packaging. All labels and accessories must be intact.
2.2 Products that are damaged, used, or missing original packaging will not be accepted for return.
3. Non-Returnable Products
3.1 Certain products are not eligible for return, including, but not limited to, customized products or those that have been unsealed and cannot be resold as new for hygiene or public health reasons.
Return Procedure
1. Contacting Customer Support
1.1 To initiate a return, please contact our customer support team by email at support@lucozzio.com or by phone at +353-1-234-5678 to obtain a Return Merchandise Authorization (RMA) number and detailed instructions.
2. Preparing the Product for Return
2.1 Ensure the product is properly packaged to prevent damage during transport. Include the RMA number in the package.
3. Return Shipping Costs
3.1 Return shipping costs are borne by the customer, except in cases where the products are defective or incorrectly delivered. In such cases, Lucozzio Ceramics Ltd will cover the return shipping costs.
4. Shipping the Product
4.1 Send the product to the address provided by our customer support team. We recommend using a delivery service that offers tracking and insurance, as we cannot guarantee receipt of the returned product.
Inspection and Refund
1. Inspection of Returned Products
1.1 Upon receiving the returned products, we will inspect them to ensure they meet the return conditions.
2. Approval or Rejection
2.1 If the return is approved, we will notify you by email and initiate the refund through the original payment method.
2.2 If the return is rejected due to failure to meet the return conditions, we will notify you by email and the product will be returned to you.
3. Refund Processing Time
3.1 Refunds will be processed within 14 business days of return approval. The time required for the refunded amount to be visible in your account may vary depending on your bank’s or payment service provider’s policy.
Defective or Incorrectly Delivered Products
1. Notifying the Issue
1.1 If you received a defective or incorrect product, please contact customer support within 48 hours of receiving the delivery. Please provide evidence such as photos of the product and packaging.
2. Resolving the Issue
2.1 Lucozzio Ceramics Ltd will offer the option to replace the defective or incorrect product or refund the amount paid, including delivery and return costs.
Changes to the Return Policy
1. Updates
1.1 Lucozzio Ceramics Ltd reserves the right to modify this return policy at any time. Any changes will be posted on this page, and the update date will be revised accordingly.
2. Notifications
2.1 In the event of significant changes to the return policy, we will notify you by email or through an announcement on our website.
Contact
1. Contact Information
1.1 If you have any questions or concerns regarding this return and refund policy, please contact us at:
- Address: 63 Glasnevin Downs, Dublin 9, Dublin, Ireland
- Email: office@lucozzio.com
- Phone: +353-1-829-3068
Thank you for choosing Lucozzio Ceramics Ltd and for trusting our products!