Terms and Conditions
Welcome to Lucozzio.com, owned by Lucozzio Ceramics Ltd. Using this site implies acceptance of the following terms and conditions. If you do not agree with these terms, please do not use this site. Lucozzio Ceramics Ltd reserves the right to modify these terms at any time, and continuous use of the site constitutes acceptance of any changes.
Company Information:
- Register No.: 7590882
- VAT Code: 4265564RH
- Address: 63 Glasnevin Downs, Dublin 9, Dublin, Ireland
Use of the Site
Lucozzio.com is an online store offering interior design products, including tiles, ceramic tiles, and sanitary ware. By accessing and using this site, you agree to the following conditions:
1. Access to the Site
1.1 Eligibility
1.1.1 To use Lucozzio.com and make purchases, users must be at least 18 years old. By accessing and using this site, you declare and guarantee that you are at least 18 years old.
1.1.2 Lucozzio Ceramics Ltd reserves the right to request proof of age to confirm the user’s eligibility. If it is found that a user does not meet the age requirements, their access to the site may be suspended or terminated without prior notice.
1.2 Access Restrictions
1.2.1 Lucozzio Ceramics Ltd reserves the right to restrict access to certain parts of the site or the entire site at its sole discretion, without providing reasons or prior notice.
1.2.2 Access to the site may be temporarily suspended for maintenance, updates, or other technical reasons. Lucozzio Ceramics Ltd will not be responsible for any loss or damage resulting from the temporary unavailability of the site.
1.3 User Responsibility
1.3.1 Users are responsible for obtaining and maintaining all equipment necessary to access and use the site, including, but not limited to, computer hardware, software, and internet connections.
1.3.2 Users are responsible for ensuring that their use of the site does not violate any applicable laws or regulations. Any illegal use of the site will result in immediate termination of access and possible legal action.
1.4 Account Security
1.4.1 Users are responsible for maintaining the confidentiality of their account information, including their username and password. Users must immediately notify Lucozzio Ceramics Ltd in case of any unauthorized use of their account or any other security breaches.
1.4.2 Lucozzio Ceramics Ltd will not be liable for any loss or damage resulting from the user’s failure to comply with these security obligations.
1.5 Changes to Access
1.5.1 Lucozzio Ceramics Ltd reserves the right to modify, suspend, or terminate access to the site or any part of it at any time, without prior notice. These changes may include, but are not limited to, updates, changes to functionalities, or alterations in the site’s structure.
1.5.2 Users agree that Lucozzio Ceramics Ltd will not be liable for any loss or damage resulting from these changes to access.
1.6 Electronic Communications
1.6.1 By using the site, users agree to receive electronic communications from Lucozzio Ceramics Ltd. These communications may include notifications related to the user’s account, product information, and promotional messages.
1.6.2 Users may opt out of receiving promotional messages at any time by following the unsubscribe instructions included in these messages. However, users cannot opt out of account-related and transaction-related communications, which are essential for using the site.
2. User Account
2.1 Account Creation
2.1.1 To create an account on Lucozzio.com, users must complete the registration form, providing accurate, complete, and up-to-date information. This information includes, but is not limited to, full name, email address, delivery address, and a valid phone number.
2.1.2 Users agree to promptly update their account information to ensure its accuracy and completeness. Lucozzio Ceramics Ltd is not responsible for issues caused by incorrect or incomplete information provided by the user.
2.2 Data Privacy
2.2.1 Lucozzio Ceramics Ltd is committed to protecting user data privacy. The information provided during registration and use of the site will be managed in accordance with Lucozzio Ceramics Ltd’s Privacy Policy.
2.2.2 Users are responsible for maintaining the confidentiality of their authentication data (username and password). Users must immediately inform Lucozzio Ceramics Ltd in case of any unauthorized use of their account or any other security breaches.
2.3 User Responsibility
2.3.1 Users are fully responsible for all activities that occur in their account. Any suspicious or unauthorized activity must be immediately reported to Lucozzio Ceramics Ltd.
2.3.2 Users agree not to use another person’s account without the express permission of the account holder.
2.4 Account Termination
2.4.1 Lucozzio Ceramics Ltd reserves the right to suspend or terminate a user’s account at any time, without prior notice, if it is found that the user has violated any of the presented terms and conditions.
2.4.2 Users may close their accounts at any time by contacting Lucozzio Ceramics Ltd’s support team through the contact details provided on the site.
2.5 Use Policy
2.5.1 Users agree not to use the account or site for illegal, harmful, or fraudulent purposes. Any abusive or unauthorized use of the account may result in legal action.
2.5.2 Users agree not to use any device, software, or other technology that could interfere with the proper functioning of the site or other users’ accounts.
2.6 Account Benefits
2.6.1 Registered users can benefit from various features, such as order history, tracking deliveries, access to exclusive offers, and other features that may be periodically added.
2.6.2 Lucozzio Ceramics Ltd reserves the right to modify or eliminate any of the benefits offered to registered users without prior notice.
2.7 Account Renewal
2.7.1 Lucozzio Ceramics Ltd may periodically request users to renew their account information to ensure its accuracy and security.
2.7.2 Users are required to respond to account renewal requests within the specified timeframe. Failure to comply with this requirement may result in temporary or permanent suspension of the account.
2.8 Communications and Notifications
2.8.1 By creating an account, users agree to receive communications from Lucozzio Ceramics Ltd, including order notifications, account updates, and other information relevant to using the services offered by the site.
2.8.2 Users may opt out of receiving marketing communications by following the unsubscribe instructions included in the respective emails. However, they cannot opt out of essential communications for account functionality and transaction completion.
3. Products and Services
3.1 Product Descriptions
3.1.1 Lucozzio.com offers a wide range of interior design products, including, but not limited to, tiles, ceramic tiles, and sanitary ware.
3.1.2 Product descriptions on the site are as accurate as possible. However, Lucozzio Ceramics Ltd does not guarantee that product descriptions or other site content are complete, up-to-date, or error-free.
3.1.3 Product images are for presentation purposes only and may slightly differ from the actual products in terms of color, size, or other characteristics. Lucozzio Ceramics Ltd cannot be held responsible for such minor differences.
3.2 Product Availability
3.2.1 All products are subject to availability. Lucozzio Ceramics Ltd reserves the right to withdraw any product from the site at any time and for any reason.
3.2.2 If an ordered product is unavailable, Lucozzio Ceramics Ltd will notify the user as soon as possible and offer an alternative solution, which may include canceling the order and fully refunding the amount paid.
3.3 Prices
3.3.1 All prices displayed on the site are in EUR and include VAT, where applicable, but do not include delivery charges, which will be added to the order total during the checkout process.
3.3.2 Lucozzio Ceramics Ltd reserves the right to change product prices at any time without prior notice. The prices valid for an order are those displayed on the site at the time of placing the order.
3.4 Orders
3.4.1 To place an order, users must follow the instructions on the site and provide the necessary information. Order confirmation does not constitute acceptance of the order by Lucozzio Ceramics Ltd.
3.4.2 Lucozzio Ceramics Ltd reserves the right to refuse or cancel an order at any time and for any reason, including, but not limited to, product unavailability, errors in product descriptions or prices, or payment issues.
3.4.3 In case of order cancellation, the user will be notified, and, if applicable, the amount paid will be fully refunded.
3.5 Payments
3.5.1 Payments for products ordered on Lucozzio.com can be made using the payment methods specified on the site. These methods may include, but are not limited to, credit cards, debit cards, and other electronic payment options.
3.5.2 All payment transactions are processed through secure payment services, and Lucozzio Ceramics Ltd does not store users’ credit or debit card information.
3.6 Delivery
3.6.1 Lucozzio.com delivers to the areas specified on the site. Delivery times vary depending on location and product availability and are estimated when placing the order.
3.6.2 Delivery charges will be specified separately during the checkout process and added to the order total.
3.6.3 If delivered products are damaged or missing, users must inform Lucozzio Ceramics Ltd within 48 hours of receiving the delivery. Lucozzio Ceramics Ltd will take measures to resolve the issue as soon as possible.
3.7 Warranties and Returns
3.7.1 Products purchased from Lucozzio.com come with the manufacturer’s warranty, in accordance with the applicable legislation.
3.7.2 Users can return purchased products in accordance with the return policy displayed on the site. Returned products must be in original condition, unused, and in original packaging.
3.7.3 If users wish to return a product, they must contact Lucozzio Ceramics Ltd’s customer service for detailed return instructions.
3.8 Limitation of Liability for Products
3.8.1 Lucozzio Ceramics Ltd will not be responsible for direct or indirect damages resulting from the use of products purchased from the site, including, but not limited to, loss of profit, business interruption, or other economic damages.
3.8.2 To the extent permitted by law, Lucozzio Ceramics Ltd’s liability will be limited to the value of the purchased products.
4. Orders and Payments
4.1 Placing an Order
4.1.1 To place an order on Lucozzio.com, users must follow the online purchase process, adding the desired products to the shopping cart and completing the necessary information to finalize the order.
4.1.2 Users are responsible for ensuring the accuracy of the information provided during the order process, including the delivery address and contact details.
4.1.3 After placing an order, users will receive a confirmation email detailing the ordered products, their prices, delivery charges, and other relevant information.
4.2 Order Confirmation and Acceptance
4.2.1 Receiving an automatic order confirmation does not constitute acceptance of the order by Lucozzio Ceramics Ltd. All orders are subject to verification and subsequent acceptance by Lucozzio Ceramics Ltd.
4.2.2 Lucozzio Ceramics Ltd reserves the right to refuse or cancel any order at any time for various reasons, including, but not limited to, product unavailability, errors in product prices or descriptions, or suspicions of fraud.
4.3 Payment Methods
4.3.1 Lucozzio.com accepts various payment methods, including credit cards, debit cards, and other electronic payment options specified on the site.
4.3.2 All payments must be made in EUR. Users are responsible for all bank and currency exchange fees associated with order payments.
4.4 Payment Security
4.4.1 All payment transactions are processed through secure payment service providers. Lucozzio Ceramics Ltd does not store users’ credit or debit card information.
4.4.2 Users are responsible for maintaining the security of their payment information. Lucozzio Ceramics Ltd will not be liable for any loss or damage caused by unauthorized use of the user’s payment details.
4.5 Taxes and Duties
4.5.1 Prices displayed on Lucozzio.com include VAT, where applicable. Delivery charges and other additional taxes will be displayed separately during the checkout process and added to the order total.
4.5.2 Users are responsible for all applicable taxes and duties in their jurisdiction that may be levied on purchases made on the site.
4.6 Cancellation Policy
4.6.1 Users can cancel an order before it is shipped by contacting Lucozzio Ceramics Ltd’s customer service. If the order has already been shipped, users must follow the return policy to return unwanted products.
4.6.2 If an order is canceled by Lucozzio Ceramics Ltd, users will be notified, and, if applicable, the amount paid will be fully refunded.
4.7 Return and Refund Policy
4.7.1 Users can return purchased products in accordance with the return policy displayed on the site. Products must be returned in original condition, unused, and in original packaging.
4.7.2 To initiate a return, users must contact Lucozzio Ceramics Ltd’s customer service and follow the provided instructions. Return costs will be borne by the user, except in cases where products are defective or incorrectly delivered.
4.7.3 Refunds will be processed within 14 business days of receiving and inspecting the returned products. The refunded amount will be credited to the user’s account through the original payment method.
4.8 Monitoring and Fraud Prevention
4.8.1 Lucozzio Ceramics Ltd reserves the right to monitor all orders for fraudulent or suspicious activity and take necessary measures to prevent fraud.
4.8.2 If fraudulent activity is suspected, Lucozzio Ceramics Ltd may request additional information from the user and may suspend or cancel the order until the situation is clarified.
5. Delivery
5.1 Delivery Areas
5.1.1 Lucozzio.com delivers to the areas specified on the site. Users are responsible for ensuring that the provided delivery address is accurate and accessible for the used courier services.
5.1.2 If the delivery address is in an area where Lucozzio.com does not deliver, the order will not be accepted, and the user will be notified accordingly.
5.2 Delivery Time
5.2.1 Delivery times vary depending on location, product availability, and the chosen delivery method. Estimated delivery times will be provided when placing the order.
5.2.2 Lucozzio Ceramics Ltd aims to meet the estimated delivery times but does not guarantee timely delivery and is not responsible for delays caused by unforeseen circumstances or force majeure.
5.3 Delivery Costs
5.3.1 Delivery costs are calculated based on the weight, size, and destination of the package. These costs will be displayed separately during the checkout process and added to the order total.
5.3.2 In certain cases, Lucozzio.com may offer promotions or discounts for free delivery, which will be clearly indicated on the site and automatically applied during the checkout process.
5.4 Order Delivery
5.4.1 All orders will be shipped using the courier services selected by Lucozzio Ceramics Ltd. Tracking details will be provided to users via email or through their account on the site.
5.4.2 Users are responsible for receiving packages at the provided delivery address. If a package cannot be delivered due to an incorrect address or the recipient’s absence, users will bear the costs of reshipping.
5.5 Receiving the Delivery
5.5.1 Upon receiving the package, users are encouraged to inspect the products to ensure there are no damages or missing items. Any issues must be immediately reported to Lucozzio Ceramics Ltd’s customer service within 48 hours of receiving the delivery.
5.5.2 If the products are damaged or missing, users must provide evidence, such as photos of the packaging and products, to facilitate the claims process.
5.6 International Deliveries
5.6.1 Lucozzio.com may deliver internationally to certain countries specified on the site. Delivery times and costs for international orders vary depending on the destination and will be calculated during the checkout process.
5.6.2 Users are responsible for any customs duties, taxes, or other applicable charges on international deliveries. These fees are not included in the total order cost and must be paid by the user upon receipt of the package.
5.7 Delayed or Failed Deliveries
5.7.1 In case of delivery delays, Lucozzio Ceramics Ltd will make every effort to inform users and provide an updated delivery time estimate.
5.7.2 If a delivery fails completely due to reasons attributable to Lucozzio Ceramics Ltd, users will have the option to request a reshipment at no additional cost or cancel the order and receive a full refund.
5.8 Special Delivery Policy
5.8.1 For certain products or orders, Lucozzio Ceramics Ltd may offer special delivery options, such as express delivery or scheduled delivery. These options will be detailed on the site and selectable during the checkout process.
5.8.2 Any special delivery requests must be clearly communicated at the time of placing the order. Lucozzio Ceramics Ltd will attempt to accommodate these requests as much as possible but does not guarantee that all special requests will be honored.
6. Returns and Cancellations
6.1 Return Policy
6.1.1 Lucozzio.com accepts the return of purchased products in accordance with the return policy displayed on the site. Users must initiate the return process within 14 days of receiving the products.
6.1.2 Returned products must be in original condition, unused, undamaged, and in original packaging, with all labels and accessories included. Products that do not meet these conditions will not be accepted for return.
6.2 Return Procedure
6.2.1 To return a product, users must contact Lucozzio Ceramics Ltd’s customer service by email or phone to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions.
6.2.2 Users must include the RMA number in the return package and ensure proper packaging of the products to prevent damage during transport.
6.2.3 Return costs will be borne by the user, except in cases where products are defective or incorrectly delivered. In such cases, Lucozzio Ceramics Ltd will cover the return costs.
6.3 Inspection and Refund
6.3.1 After receiving and inspecting the returned products, Lucozzio Ceramics Ltd will notify the user by email regarding the approval or rejection of the return.
6.3.2 If approved, the refund will be processed, and the amount will be credited to the user’s account through the original payment method within 14 business days of receiving the returned products.
6.4 Defective or Incorrectly Delivered Products
6.4.1 If a delivered product is defective or does not match the order, users must inform Lucozzio Ceramics Ltd within 48 hours of receiving the delivery.
6.4.2 Users will provide evidence, such as photos of the defective or incorrect product, to facilitate the claims process.
6.4.3 Lucozzio Ceramics Ltd will offer the option to replace the defective or incorrectly delivered product or refund the amount paid, including delivery and return costs.
6.5 Order Cancellation
6.5.1 Users can cancel an order before it is shipped by contacting Lucozzio Ceramics Ltd’s customer service. If an order is canceled before shipping, the amount paid will be fully refunded.
6.5.2 If the order has already been shipped, users must follow the return policy to return unwanted products. In this case, return costs will be borne by the user.
6.6 Return Policy Exceptions
6.6.1 Certain products are not eligible for return, including, but not limited to, customized products or products that have been unsealed and cannot be resold as new for hygiene or public health reasons.
6.6.2 These exceptions will be clearly indicated on the product page and in the return policy on the site.
6.7 Changes to the Return Policy
6.7.1 Lucozzio Ceramics Ltd reserves the right to modify the return policy at any time. Any changes will be posted on the site, and users will be notified accordingly.
6.7.2 Changes to the return policy apply to orders placed after the effective date of the changes.
6.8 Contact
6.8.1 For questions or assistance regarding returns and cancellations, users can contact Lucozzio Ceramics Ltd’s customer service by email at office@lucozzio.com or by phone at the number displayed on the site.
7. Intellectual Property
7.1 Copyright
7.1.1 All content on the Lucozzio.com site, including, but not limited to, text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Lucozzio Ceramics Ltd or its content suppliers and is protected by international copyright laws.
7.1.2 Users are not permitted to reproduce, distribute, modify, publicly display, publicly perform, transmit, publish, license, create derivative works from, transfer, or sell any content or part of the content on this site without the express written permission of Lucozzio Ceramics Ltd.
7.2 Trademarks
7.2.1 Trademarks, logos, and service marks (collectively “Marks”) displayed on Lucozzio.com are the property of Lucozzio Ceramics Ltd or other third parties. Users are not permitted to use these Marks without the prior written permission of the respective trademark owner.
7.2.2 Any unauthorized use of the Marks displayed on this site is strictly prohibited and may violate trademark, copyright, and other applicable laws.
7.3 User License
7.3.1 Lucozzio Ceramics Ltd grants users a limited, revocable, and non-exclusive license to access and use the site for personal, non-commercial purposes. This license does not include any right to:
- Reproduce, distribute, or use the site content for commercial purposes;
- Collect or use product listings, descriptions, or prices;
- Derive the use of this site or its content;
- Use any data mining, robots, or similar data gathering and extraction tools.
7.3.2 Any use of this site and its content other than that expressly authorized in these terms and conditions is strictly prohibited and will terminate the license granted by Lucozzio Ceramics Ltd.
7.4 User Content
7.4.1 Users may be permitted to post reviews, comments, and other content on the site (collectively “User Content”). By posting User Content, users grant Lucozzio Ceramics Ltd a non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
7.4.2 Users represent and warrant that they own or control all rights to the User Content posted and that the content does not violate these terms and conditions, any intellectual property rights, or any other rights of any third party, and does not contain defamatory, illegal, or inappropriate materials.
7.5 Copyright Claims
7.5.1 Lucozzio Ceramics Ltd respects the intellectual property rights of others and is committed to investigating any claims of copyright infringement on the site.
7.5.2 If a user believes that their work has been copied in a way that constitutes copyright infringement, they must provide Lucozzio Ceramics Ltd with a written notice including the following information:
- A description of the copyrighted work claimed to have been infringed;
- A description of where the allegedly infringing material is located on the site;
- The complainant’s address, phone number, and email address;
- A statement by the complainant that they have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement that the information in the notice is accurate and, under penalty of perjury, that the complainant is authorized to act on behalf of the copyright owner.
7.6 Unauthorized Use
7.6.1 Unauthorized use of the content on this site may violate copyright, trademark, and other applicable laws. Lucozzio Ceramics Ltd reserves the right to take legal action against any unauthorized use of the content on the site.
7.6.2 Any violation of these terms and conditions may result in the suspension or termination of the user’s account and access to the site without prior notice.
8. Limitation of Liability
8.1 Disclaimer of Warranties
8.1.1 Lucozzio Ceramics Ltd makes every effort to ensure that the information presented on the site is accurate and up-to-date. However, the site and its content are provided “as is” and “as available,” without any warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.
8.1.2 Lucozzio Ceramics Ltd does not guarantee that the site will be uninterrupted or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful components.
8.2 Limitation of Liability
8.2.1 To the extent permitted by law, Lucozzio Ceramics Ltd will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the site or its content, including, but not limited to, loss of profit, business interruption, loss of programs, or other data, even if Lucozzio Ceramics Ltd has been advised of the possibility of such damages.
8.2.2 Lucozzio Ceramics Ltd will not be liable for any loss or damage caused by the user’s reliance on the information obtained through the site or for any errors, omissions, or other inaccuracies in the content of the site.
8.3 Product Liability
8.3.1 If applicable law does not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, the limitation of liability described above may not fully apply. In such cases, Lucozzio Ceramics Ltd’s liability will be limited to the maximum extent permitted by applicable law.
8.3.2 For products purchased from Lucozzio.com, Lucozzio Ceramics Ltd’s total liability to the user concerning any product-related claims will be limited to the purchase price paid for the products.
8.4 Force Majeure
8.4.1 Lucozzio Ceramics Ltd will not be liable for any delay or failure to fulfill its obligations under these terms and conditions if the delay or failure results from causes beyond its reasonable control, including, but not limited to, acts of God, fires, floods, earthquakes, accidents, strikes, labor disputes, wars, acts of terrorism, governmental actions, equipment failures, or internet service interruptions.
8.5 Indemnity
8.5.1 Users agree to indemnify and hold harmless Lucozzio Ceramics Ltd, its employees, directors, agents, and affiliates from any claims, losses, damages, and costs (including attorneys’ fees) arising from the user’s use of the site, violation of these terms and conditions, or infringement of any third-party rights.
8.6 Links to Third-Party Sites
8.6.1 Lucozzio.com may contain links to other websites that are not owned or controlled by Lucozzio Ceramics Ltd. Lucozzio Ceramics Ltd is not responsible for the content, privacy policies, or practices of any third-party sites.
8.6.2 Users acknowledge and agree that Lucozzio Ceramics Ltd will not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by the use of or reliance on any such content, goods, or services available on or through any such sites or resources.
8.7 Changes to Terms and Conditions
8.7.1 Lucozzio Ceramics Ltd reserves the right to modify these terms and conditions at any time. Any changes will be posted on the site and will take effect immediately after posting.
8.7.2 Users are encouraged to review these terms and conditions periodically to stay informed of any changes. Continued use of the site after posting changes constitutes the user’s acceptance of those changes.
8.8 Governing Law
8.8.1 These terms and conditions are governed and interpreted in accordance with the laws of Ireland. Any disputes arising from these terms will be resolved by the competent courts in Ireland.
9. Contact
For any questions or issues regarding these terms and conditions, users can contact Lucozzio Ceramics Ltd at:
- Address: 63 Glasnevin Downs, Dublin 9, Dublin, Ireland
- Email: office@lucozzio.com
- Phone: +353-1-829-3068